As we are in the thick of budgeting season, you may be eyeing your IT costs and wondering if there is any way to minimize those line items. Here at WheelHouse IT, we believe we should function just as much as your IT consultant as your IT service provider. Part of our advice to any client is to approach your IT management strategically and thoughtfully, knowing that you are investing in system management that will enable your success, keep your systems running smoothly, and secure your patient’s information.
We have identified five key pieces of advice to save you time, money, and headache when it comes to your IT management. If you’d like help evaluating and optimizing your current IT management style, give us a call, and we would be happy to help you out.
1. Set Yourself Up For Success
With hard to maintain compliance standards, increasingly sophisticated medical technology devices, communication and alerting systems, and the complex web of network connected devices, internal staff or a smaller Managed Service Provider (MSP) can easily become overwhelmed. It is a feat to just keep a system like that running smoothly and secure, but for you to be successful, you need a team that will take your IT approach a step further and find ways to continuously improve and optimize. Be realistic about the capacity of your current IT management.
2. Prioritize COmplaince
Compliance in the healthcare industry is everything. Not appropriately maintaining your security, and your data storage puts your patients at risk and opens your business up to expensive consequences. Invest in the necessary security solutions and an IT provider that understands the ins and outs of what is required of you.
3. Invest in quick & quality support
Having a technological issue can drain your productivity, wasting time and money. Having a system go down in entirely cannot only be a huge liability but bring your entire business to a halt. Here at WheelHouse IT, we dedicate a specific support team to all our clients to ensure that they learn your systems inside and out, can form a relationship with your staff, and get back to you and hopefully resolve your issue within 15 minutes of you notifying us. We don’t want you losing time and money waiting on our help.
4. Beware of the extra costs & Fees
Unfortunately, sometimes the sticker price that looks too good to be true, is too good to be true. Your IT costs shouldn’t be a variable. If you are working with an MSP, they should be able to define the scope of work that they provide, what they include in your agreement, and notify you of any ancillary costs that they foresee like necessary device upgrades, software purchases, etc.
5. Don't Piecemeal out your IT Management
Sectioning your IT Management among multiple partners or vendors, puts a lot of extra work on you to organize, coordinate, and communicate. Consolidating your services and working with one comprehensive provider reduces the amount of effort you have to put in and reduce the opportunity for something to get missed or lost in translation.
Our goal here at WheelHouse IT is to provide you with relevant solutions backed by reliable support. We work to learn your business inside and out, so we can make the best recommendations to help you become even more successful. If you would like assistance evaluating your current IT approach, give us a call anytime.